Legal

Terms of Service

This is the agreement between you and Cerevox, Inc. for your use of Meradomo. Please read it — sections 13 and 14 limit our liability, and section 15 requires most disputes to be resolved by individual arbitration rather than in court.

Effective 17 July 2026 · Last updated 17 July 2026

1. Acceptance of these terms

These Terms of Service (the "Terms") are a binding agreement between you and Cerevox, Inc. By creating an account, installing the Meradomo application, or using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated here by reference. If you do not agree, do not use the Service.

2. Who we are

The Service is provided by Cerevox, Inc., a Delaware corporation ("Cerevox", "we", "us", "our"), of 536 Middlebury Dr., Sunnyvale, CA 94087. "Meradomo" is a product and brand of Cerevox, Inc.

3. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Service. If you use the Service on behalf of an organisation, you represent that you are authorised to bind that organisation, and "you" means that organisation.

4. What Meradomo is

Meradomo gives your computer an address, and carries visits to that address to your computer so you can reach applications running on it from your other devices. Your data is sealed with a key created on your computer. We do not hold that key and cannot read what passes through the Service. Our security page describes this, and its limits, in full.

The Service depends on your computer being powered on, awake, and connected to the internet. When it is not, visitors see a notice that your computer is unavailable. That is normal operation, not a fault.

5. Your account

You sign in with a link sent to your email address. Anyone with access to your email can therefore access your account — keep it secure. You are responsible for activity under your account, and for the devices you connect to it. Tell us promptly at hello@meradomo.com if you believe your account has been accessed without your permission; you can remove any connected device yourself at any time, and it loses access within seconds.

You may claim a name for your address. Names are allocated on a first-come basis, must not infringe anyone's rights or impersonate anyone, and are licensed to you for as long as your account is in good standing — you do not own them. We may reclaim a name that is reserved, infringing, or used in breach of these Terms.

6. Subscriptions, automatic renewal, and cancellation

Price and billing period

Meradomo costs $7.00 per month, billed monthly, or $70.00 per year, billed annually. The billing period you choose at checkout is the period that renews. All prices are in US dollars and exclude any taxes, which we will add where required.

How to cancel

You can cancel online at any time, in a few clicks, without calling or emailing anyone:

1. Sign in at account.meradomo.com.
2. Select Manage billing on your plan.
3. Select Cancel plan and confirm.

You may also cancel by emailing hello@meradomo.com from the address on your account. Cancelling stops the next renewal; your subscription continues until the end of the period you have already paid for, and then stops.

Price changes

If we change the price of your subscription, we will tell you by email at least 30 days before the change takes effect, and the notice will explain how to cancel. A price change applies only to billing periods beginning after the notice period ends. If you do not want the new price, cancel before it takes effect.

Refunds

Payments are non-refundable except where required by law, or where we decide otherwise at our discretion. If you believe you were charged in error, contact hello@meradomo.com and we will look into it.

Failed payments

If a payment fails, we may retry it and may suspend the Service until it succeeds. Your data stays on your own computer throughout — a lapsed subscription stops the address working; it does not touch your files.

7. Free trial

New accounts include a 14-day free trial. We do not ask for a payment method to start the trial, and the trial does not convert into a paid subscription automatically. Nothing is charged unless you choose to subscribe. When the trial ends, the Service simply stops working until you do.

8. Your content

Everything you run through Meradomo — your files, your applications, and their data — is yours. We claim no ownership of it and acquire no licence to it. We could not use it if we wanted to: it is sealed with a key we do not hold, and it never leaves your computer in a form we can read.

Because your content lives on your computer, you are responsible for backing it up. Meradomo is not a backup service and holds no copy of your data.

9. Acceptable use

You are responsible for what you make available through the Service and for complying with the law where you and your visitors are. You must not use the Service to:

• break the law, or infringe anyone's intellectual property, privacy, or other rights;
• distribute malware, or attack, probe, or disrupt the Service or anyone else's systems;
• send unsolicited bulk email or other spam;
• host or distribute child sexual abuse material, or material that promotes violence against or the harassment of any person or group;
• resell the Service, or serve as a general-purpose carrier of other people's traffic;
• circumvent any limit, gate, or security measure of the Service, or use another person's account without permission;
• claim a name in bad faith, including to impersonate a person or organisation or to profit from someone else's trade mark.

We do not monitor content and we cannot read it. We act on what is reported to us or otherwise visible to us, and what we can do is limited to what we control: your account and your address.

10. Third-party applications

You may run applications published by others, and we list some in our directory. Those applications are not ours. They are governed by their own terms and privacy practices, and any dispute about one is between you and its publisher. Listing an application is not an endorsement or a warranty of it.

An application you authorise receives your verified identity — your account identifier and email — so it can tell your visitors apart. It receives whatever you give it thereafter. Authorise only applications you trust; you can withdraw access at any time, and it stops within seconds.

11. Our intellectual property

The Service, the Meradomo software, and the Meradomo name, logo, and branding are owned by Cerevox, Inc. and protected by intellectual property law. We grant you a personal, non-exclusive, non-transferable, revocable licence to use the Meradomo application for the purpose of using the Service, for as long as you comply with these Terms.

You must not copy, modify, reverse engineer, decompile, or create derivative works of the Service or the software, except to the extent that law expressly permits despite this restriction. You must not use our name or branding without our written permission.

If you send us feedback or suggestions, we may use them freely and without obligation to you.

12. Suspension and termination

You may stop using the Service and delete your account at any time. Deleting your account ends your subscription going forward and removes your account information as described in our Privacy Policy.

We may suspend or terminate your access if you materially breach these Terms, if your payment fails, if we are required to by law, or if your use presents a genuine security risk to the Service or to others. Except where the breach is severe, unlawful, or urgent, we will give you notice and a reasonable chance to put it right first. If we terminate your account without cause, we will refund the unused portion of any prepaid period.

Sections 8, 11, 13, 14, 15, 16, and 19 survive termination.

13. Disclaimer of warranties

14. Limitation of liability

In plain terms: if Meradomo goes wrong, we owe you at most what you paid us in the past year, and we are not liable for knock-on losses. Your data lives on your own computer and is not at risk from us — but that also means keeping it backed up is on you.

15. Dispute resolution and arbitration

15.1 Talk to us first

Most problems can be sorted out quickly. Before starting arbitration, send a written notice of the dispute to legal@meradomo.com or our postal address, describing the problem and the relief you want. We will do the same for any dispute we have with you. Both of us agree to try in good faith to resolve it for 60 days from that notice. This is a precondition to starting arbitration, and the time limit for bringing a claim pauses during it.

15.2 Agreement to arbitrate

If we cannot resolve it, you and Cerevox agree that any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules and its Consumer Arbitration Minimum Standards, and not in court. The Federal Arbitration Act governs this section.

Arbitration is less formal than a lawsuit. An arbitrator can award the same individual relief a court could, and must follow these Terms as a court would. Arbitration is final and binding, and review by a court is very limited.

15.3 What is not covered

Either of us may bring a claim in small claims court if it qualifies, instead of arbitration. Either of us may also ask a court for an injunction or other equitable relief to stop infringement or misuse of intellectual property. Nothing here prevents you from reporting a matter to a government agency, or from bringing a claim you cannot lawfully be required to arbitrate.

15.4 No class actions

You and Cerevox each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. An arbitrator may not consolidate more than one person's claims or preside over any form of representative proceeding. This does not limit any non-waivable right to bring a representative action for public injunctive relief.

If this paragraph is found unenforceable as to a particular claim or request for relief, that claim or request will be severed and heard in court, and the rest will proceed in arbitration.

15.5 Costs, venue, and hearings

We will pay all JAMS filing, administration, and arbitrator fees for any arbitration you start, except that if the arbitrator finds your claim frivolous you may be asked to reimburse fees to the extent the rules allow. The arbitration will be held in the county of your residence, or by telephone or video, or by written submission — your choice. Each of us bears our own legal fees, unless the law or the arbitrator's award provides otherwise.

15.6 Your right to opt out

You can decline this arbitration agreement. Email legal@meradomo.com with the subject line "Arbitration Opt-Out", stating your name and the email address on your account, within 30 days of first accepting these Terms. That is all it takes. Opting out affects nothing else — it will not change your subscription, your price, or how we treat you in any way, and the rest of these Terms still apply. If you opt out, disputes go to the courts identified in section 16.

15.7 Changes to this section

If we change this section 15 after you accept these Terms, you may reject the change by emailing us within 30 days of the change, and the version you accepted will continue to apply between us.

16. Governing law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law rules, and by the Federal Arbitration Act as to section 15. For any dispute not subject to arbitration, you and Cerevox agree to the exclusive jurisdiction of the state and federal courts located in San Francisco County, California, and each of us waives any objection to venue there.

If you are a consumer resident in a jurisdiction whose law gives you the protection of your local courts or mandatory local consumer rights, nothing in this section takes those away from you.

17. California consumer notice

Under California Civil Code § 1789.3, California users are entitled to the following notice: the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

The Service is provided by Cerevox, Inc., 536 Middlebury Dr., Sunnyvale, CA 94087. The price of the Service is set out in section 6. To file a complaint, or to receive further information about use of the Service, contact hello@meradomo.com.

18. Changes to these terms

We may change these Terms. If a change is material, we will give you at least 30 days' notice by email to the address on your account and by posting the updated Terms here, and we will change the "last updated" date. The change applies from the end of that notice period. If you do not accept it, cancel before it takes effect; continuing to use the Service after it takes effect means you accept it. Changes never apply retroactively to a dispute already on foot.

19. General

Entire agreement. These Terms and the Privacy Policy are the whole agreement between you and Cerevox about the Service and replace anything said before.

Severability. If any provision is held unenforceable, it is modified to the minimum extent necessary or severed, and the rest stays in force.

No waiver. If we do not enforce a provision, that is not a waiver of it.

Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.

Force majeure. Neither of us is liable for a failure caused by something genuinely outside our reasonable control.

Notices. We give you notice by email to the address on your account, or by posting on the Service. You give us notice at the addresses in section 20.

No third-party beneficiaries. These Terms create no rights for anyone who is not a party to them.

Export and sanctions. You must not use the Service in breach of US export control or sanctions law, and you confirm you are not on a US government restricted-party list.

20. Contact

Cerevox, Inc.
536 Middlebury Dr., Sunnyvale, CA 94087
General: hello@meradomo.com
Legal and arbitration notices: legal@meradomo.com
Privacy: privacy@meradomo.com